Payroll query handling
4 hours a week back for your payroll lead. Routine payroll emails get a drafted answer from the records, and the hard ones go straight to them.
Hours back
4
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Payroll emails sorted on arrival
Each message is tagged: new starter, leaver, pay change, payslip request, pay date question, or something that needs a person.
- 02
Details checked against the payroll
For routine questions, the answer is looked up in the client's payroll records.
- 03
Drafted replies, ready to send
A short answer in your firm's voice, waiting in the payroll lead's drafts.
- 04
New starters and leavers collected
Missing details (start date, pay rate, tax forms) are requested before payroll day, not on it.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
Nothing changes in payroll, and no reply goes out, until the payroll lead has reviewed it.
What it's worth
What those hours add up to.
4 hours a week, over 46 working weeks, is 184 hours a year. At $50 an hour, that’s
$9,200
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
If you run payroll for clients, your inbox fills with the same questions. When's pay day? Can you resend a payslip? Here's a new starter. Someone's leaving on Friday. Each one is quick, but they arrive all day and interrupt the person who should be running the payroll.
What we build
- Payroll emails sorted on arrival
- Details checked against the payroll
- Drafted replies, ready to send
- New starters and leavers collected
A month in
Payroll day starts with complete starter and leaver details, and routine questions get answered the same day without breaking anyone's focus.
FAQ
Which payroll software does it work with?
Gusto, plus the payroll built into Xero and QuickBooks. Payroll query handling for other payroll systems is scoped in the proposal.
Can it make changes to pay?
No. Payroll query handling only drafts answers and collects details. Any change to pay, tax or employee records is made by your payroll lead.
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Bring this one to a free live build.
Thirty minutes on payroll query handling. We build its elf with you, live, and you keep it.