AI for Customer Service
AI for Customer Service means the questions your office answers twenty times a day get a correct reply in minutes, every message lands with the right person, and customers hear about their job or order before they think to ring you.
Free · 30 minutes · Yours to keep
LindenBooking Elf
Stop losing jobs to the next firm on Google.
Sound familiar?
It's all up onthe office wall.
The same four headaches, pinned up every week and never quite sorted.
The same ten questions, all day
Do you cover my area? What's the callout fee? Are you open Saturday? The answers never change, but someone still stops what they're doing to type them out again, across email, texts and the website chat.
Messages in too many places
A complaint comes in on WhatsApp, a billing question in the general inbox, a new job through the web form. Each one waits until whoever owns that channel gets round to it. Some wait for days.
Customers chasing you
"Is anyone coming today?" "Has my order gone out?" Most inbound calls are customers asking for an update you could have sent them. Every one interrupts the busiest person in the office.
Upset customers spotted too late
The customer who's been let down twice usually tells you quietly, in an email nobody read closely. By the time you hear about it, it's a one-star review or a lost account.
The automations
51 automations we buildfor Customer Service.
Click any one to read exactly how it works: the steps, the software it runs in, and where you sign off. There's enough on each page to build it yourself, or we build it with you.
And 48 more, biggest saving first
- Maintenance triage and contractor dispatch9 hrs a week
- Booking requests7 hrs a week
- Renewal prep7 hrs a week
- Booking and event enquiries7 hrs a week
- "Where's my order" replies6.5 hrs a week
- Front-desk enquiries6 hrs a week
- Inbox triage and draft replies6 hrs a week
- New enquiry response6 hrs a week
- Bookings from every channel6 hrs a week
- Proactive job and order updates5 hrs a week
- Tenant questions by text and email5 hrs a week
- Enquiry intake and qualification5 hrs a week
- Shipment tracking and customer updates5 hrs a week
- Loan status updates5 hrs a week
- Client reporting5 hrs a week
- Request sorting and routing4 hrs a week
- After-hours answering4 hrs a week
- After-hours emergency triage4 hrs a week
- Tenant job updates4 hrs a week
- Matter status updates4 hrs a week
- Transaction milestone updates4 hrs a week
- Vehicle-ready updates4 hrs a week
- Mid-term policy changes4 hrs a week
- Guest pre-arrival questions4 hrs a week
- Reschedules and running-late texts4 hrs a week
- Renewal and service-due reminders3 hrs a week
- Check-ins for regular accounts3 hrs a week
- Maintenance-plan renewals3 hrs a week
- Warranty and callback tracking3 hrs a week
- Client status updates3 hrs a week
- Owner monthly updates3 hrs a week
- Viewing feedback and seller updates3 hrs a week
- Claims status updates3 hrs a week
- Returns and credit requests3 hrs a week
- Event final numbers and dietaries3 hrs a week
- Phone message summaries3 hrs a week
- Lead qualification and routing3 hrs a week
- Google review requests and replies3 hrs a week
- Project status updates3 hrs a week
- Open task and blocker sweep3 hrs a week
- Review responses2.5 hrs a week
- Complaint spotting and escalation2 hrs a week
- New customer welcome and setup2 hrs a week
- Weekly customer service report2 hrs a week
- Backorder notices2 hrs a week
- Retainer reviews and renewals2 hrs a week
- Website answers to customer questions2 hrs a week
- Monthly customer feedback summary3 hrs a month
Hours back are typical, not promised. Yours get worked out on the call.
What it's worth
$39,100
a year back in the business, typically
17 hours a weekoff your desk.
In a typical week these jobs take 22 hours. Your elves take 17 of them. Here's the sum, shown in full, at a modest $50 an hour.
- Answering common questions6.5$14,950
- Sorting and forwarding messages3.5$8,050
- "Where's my job?" calls and replies4$9,200
- Handling complaints1.5$3,450
- Renewal and service reminders1.5$3,450
17 hours back a week × 46 working weeks × $50 an hour
- Minutes
- to answer a routine question, day or night
- Same day
- unhappy customers in front of the manager
Typical figures, not a promise. Your free live build gives you your own.
You sign off
Supervised first.Hands-off only where you say.
Your elves draft, sort, chase and remind. Anything that can't be undone, or that speaks for the business, waits for your OK.
- 01
The first few weeks
Supervised
Every draft waits for your OK before it goes anywhere.
- 02
Once you trust it
Routine ones go out
Only the kinds you pick go out on their own. The rest still wait.
- 03
From then on
Check-ups
We look after your elves and adjust them as the business changes.
At every stage
It won't be perfect. That's why a person sees anything that matters.
Maintenance triage and contractor dispatch
Emergencies always go to a person by phone.
New enquiries turned into booked jobs
Emergencies, upset customers, commercial work and anything outside your area go straight to a person.
Your software
Keep the software you pay for.Your elves work inside it.
Every job on this page runs inside software you already use. Your team keeps working the way it does now.
The number on each is how many of the 51 jobs on this page run in it.
Using something else? We build into that instead. See all the software we work with.
Your business
- 43Gmail
- 30Outlook
- 12WhatsApp
- 24Twilio
- 3Intercom
- 2Front
- 19Jobber
- 9HubSpot
How it starts
See it working before you pay a cent.
It starts with a free 30-minute call. We build one real thing with you, on your own work, so you see exactly what this does. If there's more worth doing, you get a plan and a price in writing.
01 · 30 minutes
Free live build
Bring one job, say common-question replies by email, text and web chat. We build it with you on the call. It's yours, whatever you decide.
02 · In writing
Your plan
What we'd build next, the hours it should save each week and the price, in writing.
03 · Built for you
We build it
Around how your business already works, inside your software. You sign off before anything goes live.
04 · Your call
Hand over or keep improving
Take it over with video guides for everything, or keep us on monthly to improve it and build what's next.
- What does it cost, and how long does it take?
- A first customer service build is usually live in one to two weeks, and a person checks its work before it runs on its own. The price depends on how many channels and systems are involved, and it's in the written proposal you get within 48 hours of the free live build.
Free, 30 minutes, and what we build is yours.
Already know what you need? Ask about a one-off build or a retainer.
By industry
Same jobs,built for your industry.
Each page shows how we build these jobs for one kind of business.
FAQ
What owners ask us first.
Something we haven't covered? Ask it on the call.
My customers want to deal with a person. Won't this put them off?
No, because customers still deal with your people for anything that matters. Simple questions get answered in minutes instead of hours. The customer who wants a person reaches one faster, because your team isn't stuck typing out opening hours.
What stops it giving a customer a wrong answer?
Customer replies only come from answers you've written and approved: your prices, service area and policies. If a question isn't covered, the customer is told a person will reply and the message is passed on. Nothing is guessed.
Will customers know the replies are automated?
Replies come from your normal address or number, in your voice, and whether you add a line saying they're automated is your call. Some owners do, most don't, and either is fine.
We use Jobber (or ServiceTitan, or Housecall Pro). Does this replace it?
No. Jobber, ServiceTitan or Housecall Pro stays where jobs are booked and tracked. We read job status from it to send customer updates, and log customer messages back against the right job where we can.
Is our customer data safe?
Yes. Customer data stays in accounts you own, and the build only gets access to the inboxes and systems it needs. Every permission is written down in the handover pack, and you can switch any of them off yourself.
Will this replace my receptionist or office manager?
No. Customer service automation takes the repeat replies and the chasing off their desk, around 12 hours a week in a typical front office. Most owners find their office person finally has time for the customers who need real attention.
What does it cost, and how long does it take?
A first customer service build is usually live in one to two weeks, and a person checks its work before it runs on its own. The price depends on how many channels and systems are involved, and it's in the written proposal you get within 48 hours of the free live build.
Next step
Take one job off your desk this week.
Every week you wait is another week of the same jobs done by hand. Book a free 30-minute live build and leave with your first elf working.