After-hours answering
Win the Saturday-morning job instead of sending a Monday apology. Messages after you close get answered in minutes, booked in, or sent to whoever's on call.
Hours back
4
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Out-of-hours messages picked up
Texts, WhatsApp, emails and web chat outside your opening hours get a reply within minutes.
- 02
The right details collected
Name, address, what's wrong, photos if they help, and how soon they need someone. The same questions your office would ask.
- 03
Emergencies sent to the on-call person
Anything that matches your emergency rules, like no heating in winter or water coming through a ceiling, goes straight to the on-call phone with the details.
- 04
Everything else booked in
Non-urgent requests are offered a callback or a visit slot from your calendar, or logged for the office first thing.
- 05
A morning summary
The office starts the day with a list of what came in overnight, what got booked and what still needs a person.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
You set the emergency rules and who's on call. It never quotes a price out of hours beyond what you've approved, and anything unusual waits for the office in the morning.
What it's worth
What those hours add up to.
4 hours a week, over 46 working weeks, is 184 hours a year. At $50 an hour, that’s
$9,200
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
After 5pm the inbox fills up and the web chat goes quiet. A customer with a problem on Saturday morning messages three companies, and the first to reply gets the job. On Monday the office starts the week answering people who've already gone elsewhere.
What we build
- Out-of-hours messages picked up
- The right details collected
- Emergencies sent to the on-call person
- Everything else booked in
- A morning summary
A month in
Weekend enquiries turn into booked jobs instead of Monday apologies, the office gets back around 4 hours a week of catch-up, and the on-call tech only gets woken for a real emergency.
FAQ
Will it tell a customer we'll come out at 2am?
Only if your emergency rules say so and the on-call person accepts the job. Otherwise after-hours answering books the earliest normal slot and tells the customer honestly when to expect someone.
Can it take a deposit or a payment?
Yes, if you already take deposits by payment link. After-hours answering can send one, and we only set that up if you want it.
More for customer service
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Bring this one to a free live build.
Thirty minutes on after-hours answering. We build its elf with you, live, and you keep it.