Proactive job and order updates
Fewer "where's my job?" calls. Customers hear that you're booked, on the way, running late or finished, without picking up the phone.
Hours back
5
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Job and order changes picked up
When a job is booked, assigned, rescheduled, started or finished, or an order ships, we catch the change.
- 02
A short update in your voice
One or two lines: what's happening, when, and who's coming, with the tech's first name if you want it.
- 03
Sent by text or email
Whichever the customer prefers, from your business number or address.
- 04
Delays flagged early
If a job is running over or a part is late, the customer gets an honest heads-up before the original time passes, and the office sees it too.
- 05
Replies routed back
If the customer replies with a question or a change, it goes to the office with the job attached.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
Routine updates go out on their own once you're happy with the wording. Anything about a cancellation, a price change or a problem on site waits for the office to approve it.
What it's worth
What those hours add up to.
5 hours a week, over 46 working weeks, is 230 hours a year. At $50 an hour, that’s
$11,500
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Customers ring to ask if anyone's coming, what time, and whether the part has arrived. The office looks it up, checks with the tech and calls back. On a busy day a third of the calls are someone asking for something your job system already knows.
What we build
- Job and order changes picked up
- A short update in your voice
- Sent by text or email
- Delays flagged early
- Replies routed back
A month in
Around 5 hours a week of update calls gone. Customers are home when the van turns up, and a late job gets a heads-up instead of a complaint.
FAQ
Our job system already sends reminders. Isn't this the same?
Not quite. Some job systems send a booking confirmation, but few send honest delay notices or deal with the customer's reply. Any duplicate messages are switched off so customers don't hear the same thing twice.
What if the techs don't update the job status?
Then the customer update would be wrong, so part of the build is making the status change easy for techs. It's usually one tap in the app they already use.
More for customer service
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Thirty minutes on proactive job and order updates. We build its elf with you, live, and you keep it.