Weekly customer service report
Know how fast your office really answers customers. One page every Monday shows reply times, what people asked about and who's still waiting.
Hours back
2
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Every channel counted
Emails, texts and web chat from the past week, from the inboxes you already use.
- 02
Phone calls included
Answered, missed and returned calls from your phone system, so the busiest channel isn't left out.
- 03
Sorted by what it was about
Bookings, job updates, billing, complaints and the rest, so you can see what's actually driving the workload.
- 04
Reply times measured
How long customers waited for a first reply, by channel and by day, with the slowest ones named.
- 05
Repeat problems spotted
Three customers asking about the same invoice line, or the same part failing twice, are grouped and called out.
- 06
One page on Monday
Last week against the week before, with any customer still waiting at the top.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
The report only reads and counts. What to fix, and whether a slow week was a staffing problem or a one-off, is your call.
What it's worth
What those hours add up to.
2 hours a week, over 46 working weeks, is 92 hours a year. At $50 an hour, that’s
$4,600
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
You have a feeling the office is quick to reply, or a feeling it isn't. Nobody measures it. A run of the same problem (a faulty batch, a confusing invoice line, a tech who keeps running late) shows up as separate calls on separate days, and nobody joins the dots until it's cost you a customer.
What we build
- Every channel counted
- Phone calls included
- Sorted by what it was about
- Reply times measured
- Repeat problems spotted
- One page on Monday
A month in
You know your real reply times instead of guessing. A repeat problem gets fixed after the third call, not the thirtieth, and nobody builds a spreadsheet to find out.
FAQ
Will my office team feel checked up on?
Not usually, because the weekly customer service report covers the business, not individuals, unless you ask for that. Most teams like it, because it finally shows how busy they are, which helps when you're deciding whether to hire.
Do we need a helpdesk system for this?
No. The weekly customer service report works from your inbox, phone system and web chat as they are.
More for customer service
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Thirty minutes on weekly customer service report. We build its elf with you, live, and you keep it.