Matter status updates
Fewer 'any news?' calls and around 4 hours a week back. Clients know where their matter stands without picking up the phone.
Hours back
4
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Matter milestones watched
Stage changes and key events on the matter, like searches back, offer received or hearing listed, are picked up.
- 02
A plain-English update drafted
What happened, what happens next, and whether the client needs to do anything. It leaves the legal analysis to you.
- 03
Quiet-matter check-ins
If nothing has moved in a few weeks, the client gets a short note saying so, and what you're waiting on.
- 04
Replies routed to the handler
Client replies go to the right person with the matter history attached, and a note is saved to the file.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
Updates on sensitive matter types wait for a lawyer to approve. Anything that touches advice, settlement or costs is always written by a person.
What it's worth
What those hours add up to.
4 hours a week, over 46 working weeks, is 184 hours a year. At $50 an hour, that’s
$9,200
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Clients call when they haven't heard anything. A lawyer stops what they're doing, opens the file and explains that the firm is still waiting on the other side. It's a fair question, but it eats hours every week and still leaves clients feeling ignored.
What we build
- Matter milestones watched
- A plain-English update drafted
- Quiet-matter check-ins
- Replies routed to the handler
A month in
Your lawyers get interrupted less, communication complaints drop, and every update sent leaves a file note behind it.
FAQ
Can we keep some matters off the status updates?
Yes. You choose which matter types get status updates, and you can switch them off for any single matter.
Does it explain legal steps to clients?
Only in the fixed, plain wording your firm approves for each stage. Status updates don't interpret anything, and anything touching advice, settlement or costs is written by a person.
More for law firms
See them all →Next step
Bring this one to a free live build.
Thirty minutes on matter status updates. We build its elf with you, live, and you keep it.