Customer review requests
A steady stream of fresh reviews. Every customer is asked the day after pickup, and anyone unhappy reaches the manager first.
Hours back
2
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Collected cars picked up daily
Customers who collected their car that day are listed, leaving out anyone with an open complaint or a warranty dispute.
- 02
A thank-you with a review link
A short text the next day with a direct link to your Google listing. Nobody is asked more than once a year.
- 03
Problems sent to the manager
If the customer replies with a problem instead, the manager gets it with the job details so they can ring back the same day.
- 04
Draft replies to new reviews
New reviews are collected and a reply is drafted in your voice for someone to check and post.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
A person posts every public reply, and complaints are handled by the manager, not by an automated message.
What it's worth
What those hours add up to.
2 hours a week, over 46 working weeks, is 92 hours a year. At $50 an hour, that’s
$4,600
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Asking for reviews depends on the advisor remembering at the counter. Most customers never get asked, so your listing shows a handful of old reviews and the one angry one.
What we build
- Collected cars picked up daily
- A thank-you with a review link
- Problems sent to the manager
- Draft replies to new reviews
A month in
Every customer gets asked, not just the ones the advisor remembers, so new reviews keep landing. Problems get caught while the customer is still happy to talk.
FAQ
Does it stop unhappy customers leaving reviews?
No, and it shouldn't. Every garage customer gets the same review link. Customers who reply with a complaint also get a call from the manager, which is just good service.
Can we ask for reviews on sites other than Google?
Yes. The review link can point to whichever site matters most to your garage, and you can change it whenever you like.
More for automotive
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Bring this one to a free live build.
Thirty minutes on customer review requests. We build its elf with you, live, and you keep it.