Extra-work quote approvals by text
Approvals in minutes, not hours of phone tag. The owner gets the photo and the price by text and says yes or no while the car is still on the ramp.
Hours back
4
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
The finding, captured from the job
The technician adds photos and a note to the job. The advisor adds the price in your garage software as normal.
- 02
A clear text to the owner
Once the advisor approves it, the owner gets a text with the photos, a plain description and the price, split into 'needed now' and 'can wait'.
- 03
Yes or no in one reply
The owner approves all, some or none from a simple link, and their answer and the time are recorded against the job.
- 04
A nudge if there's no answer
No reply after an hour gets a short reminder. No reply after two and the advisor is told to ring.
- 05
Declined work saved for later
Anything the owner declines is kept and mentioned in their next service reminder.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
The advisor sets and approves every price before it's sent. Safety-critical findings are always followed by a phone call from a person.
What it's worth
What those hours add up to.
4 hours a week, over 46 working weeks, is 184 hours a year. At $50 an hour, that’s
$9,200
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
The technician finds a worn part, tells the advisor, and the advisor rings the owner. Voicemail. The car sits on the ramp or gets pulled off, and the approval, when it comes, is a verbal yes nobody wrote down.
What we build
- The finding, captured from the job
- A clear text to the owner
- Yes or no in one reply
- A nudge if there's no answer
- Declined work saved for later
A month in
Bays stop sitting idle waiting for a callback, you have a time-stamped written yes for every job, and declined work turns into future bookings.
Why photos change the answer
Owners say yes more readily when they can see the cracked belt or the worn pad for themselves. A photo and a plain sentence do more than a part number read down the phone.
It protects you too. A written approval with a time stamp settles the 'I never agreed to that' argument at pickup.
FAQ
Does text approval work for body shops and insurance jobs?
Yes. For insurance work, the supplementary goes to the engineer's or insurer's email instead of the car owner, and their reply is tracked against the job the same way.
What if the customer has questions about the extra work?
Any reply that isn't a yes or no goes straight to the service advisor, with the photos and price alongside, so they can ring with the answer.
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Thirty minutes on extra-work quote approvals by text. We build its elf with you, live, and you keep it.