Shipment tracking and customer updates
About 5 hours a week back. Stuck shipments get caught the morning they stall, and customers hear from you before they ask.
Hours back
5
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Every shipment in one list
Outbound shipments are pulled from your shipping system with carrier, tracking number and customer order.
- 02
Tracking checked across carriers
Each shipment's latest scan is checked through the carriers you use.
- 03
Problems grouped by what needs doing
No scan in two days, held for address, delivery attempted, running late. Each with the order and customer attached.
- 04
Customer updates drafted
A short note to the customer for any late or held shipment, for the office to check and send. Routine dispatch notices with tracking links can go automatically.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
The office decides how to handle each problem and approves any message about a delay.
What it's worth
What those hours add up to.
5 hours a week, over 46 working weeks, is 230 hours a year. At $50 an hour, that’s
$11,500
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Someone checks each carrier's website when a customer rings. Missed scans and address holds sit unnoticed for days, and the customer usually finds out first.
What we build
- Every shipment in one list
- Tracking checked across carriers
- Problems grouped by what needs doing
- Customer updates drafted
A month in
Problems get caught the morning they happen, about 5 hours a week of checking carrier sites goes, and customers stop being the first to notice a stuck pallet.
FAQ
We use a regional haulier. Can that be included?
Often, yes. A regional haulier can usually be tracked if they offer tracking by email or online, and we check your carriers on the free live build.
Will customers get flooded with emails?
No. Customers get a dispatch notice and then only hear again if their shipment is stuck or late.
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Bring this one to a free live build.
Thirty minutes on shipment tracking and customer updates. We build its elf with you, live, and you keep it.