Google review requests and replies
More Google reviews that mention real jobs, and none left hanging. Every paid job gets a review ask, and every review gets a reply.
Hours back
3
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
The finished, paid job spotted
When a job is marked complete and the invoice is paid, the customer is lined up for a review ask. Jobs with a complaint or an open dispute are skipped.
- 02
A short ask, by text or email
A personal note from the owner or the tech who did the work, with a direct link to your Google review page. One reminder if there's no response, then nothing.
- 03
Unhappy customers routed to you first
If a customer replies with a problem instead of a review, it goes straight to the owner, so it can be fixed before it turns into a one-star review.
- 04
A reply drafted for every new review
Five-star reviews get a warm, specific thank-you that mentions the job. Critical ones get a calm reply that doesn't argue, and an alert to the owner.
- 05
A monthly review count
How many asks went out, how many reviews came in and your average rating, on one line in the monthly report.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
Every reply to a review of three stars or less is approved by the owner, and nothing ever offers a refund or admits fault on its own.
What it's worth
What those hours add up to.
3 hours a week, over 46 working weeks, is 138 hours a year. At $50 an hour, that’s
$6,900
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Reviews get asked for when someone remembers, which is rarely. Replies happen in a burst every few months, and a bad review sits unanswered for weeks where every new customer can see it.
What we build
- The finished, paid job spotted
- A short ask, by text or email
- Unhappy customers routed to you first
- A reply drafted for every new review
- A monthly review count
A month in
New reviews land every week instead of every few months, and no review waits more than a day for a reply.
Timing does most of the work
The best moment to ask is within a day of the job being finished and paid, while the customer is still pleased. A week later the ask competes with everything else in their inbox.
Asking the right people matters too. A customer with an open complaint or an unpaid invoice is never asked, because a review request at that moment makes things worse.
Replies are marketing too
New customers read your replies as closely as the reviews. A specific thank-you that names the job shows you remember your customers. A calm reply to a bad review, offering to put it right, often does more for you than another five-star.
FAQ
Is it allowed to ask customers for Google reviews?
Yes, asking every customer for a review is fine. What isn't allowed is paying for reviews, or only asking the customers you know are happy, so we ask everyone with a finished, paid job.
Can it reply to reviews on Facebook or Yelp too?
Possibly, but we start with Google, because that's where most local customers look. Facebook, Yelp and other review sites can go in the proposal if they matter for your business.
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