Rent arrears follow-up
Late rent chased on day one, not day twenty. Reminders get firmer on your schedule and stop the moment the tenant pays.
Hours back
3
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Missed payments spotted
Every morning the ledger is checked for rent that's due and unpaid, and for any agreed payment plan that's fallen behind.
- 02
A friendly first reminder
A short text and email on the day you choose, with the amount and how to pay. A lot of late rent is just forgotten.
- 03
Firmer notes on a schedule
If the balance is still open, follow-ups go out at the gaps you set, each one a bit firmer and naming any fee your lease allows.
- 04
Replies sorted
A tenant who says they've lost their job or asks for a payment plan goes to a manager, not another reminder.
- 05
Arrears tracker for the manager
One sheet showing every open balance, what's been sent, and which accounts are ready for a formal notice.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
It never sends a formal or legal notice. When an account gets to that point, a manager reviews it and decides what happens next.
What it's worth
What those hours add up to.
3 hours a week, over 46 working weeks, is 138 hours a year. At $50 an hour, that’s
$6,900
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Someone runs the arrears report when they get a chance, then writes reminder emails one by one. Some tenants get a nudge on day three, others on day twenty. Payment plans live in someone's head.
What we build
- Missed payments spotted
- A friendly first reminder
- Firmer notes on a schedule
- Replies sorted
- Arrears tracker for the manager
A month in
Every late payment gets a reminder the day it's missed, so arrears stop quietly growing into two-month balances, and you get 3 hours a week back from writing reminders.
FAQ
Will this damage our relationship with good tenants?
No. The first rent arrears reminder is friendly and assumes the late payment is a mistake, because it usually is. Reminders only get firmer on the schedule you set, and you approve the wording of every stage before it goes live.
Does it follow local rules on notices?
Rent arrears follow-up only sends informal reminders, so no formal notice ever goes out automatically. Formal notices have strict local rules, and they stay with your team and your solicitor.
More for property management
See them all →Next step
Bring this one to a free live build.
Thirty minutes on rent arrears follow-up. We build its elf with you, live, and you keep it.