Tenant job updates
Fewer 'is anyone coming?' calls. Tenants hear when their repair is booked, moved or done, so they stop ringing to ask.
Hours back
4
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Job changes watched
When a work order is created, scheduled, moved or closed, the system picks it up.
- 02
A plain update to the tenant
A short text or WhatsApp message saying who's coming, when, and what they need to do (clear under the sink, leave a key, keep the dog in).
- 03
Replies handled
If the tenant says the time doesn't work, the contractor is asked for another slot and the tenant is told the new one.
- 04
A check after the job
A day after the job closes, the tenant is asked whether it's fixed. A 'no' reopens the work order and tells the manager.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
Complaints, disputes about who pays, and anything angry go to a property manager instead of getting an automated reply.
What it's worth
What those hours add up to.
4 hours a week, over 46 working weeks, is 184 hours a year. At $50 an hour, that’s
$9,200
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
A tenant reports a problem and hears nothing for three days, so they ring. Then they ring again. Most of the phone queue at a property management office is people asking about jobs that are already in hand.
What we build
- Job changes watched
- A plain update to the tenant
- Replies handled
- A check after the job
A month in
Around 4 hours a week of update calls disappear, and the calls that still come in are about real problems.
FAQ
Can tenants choose email instead of texts?
Yes. Tenant job updates go by whichever contact method is on the tenant's record, text or email, and tenants can switch by replying.
What if the contractor doesn't update the job?
The contractor gets chased for a status. If a repair passes its booked date with no update, the contractor is asked where it's at and the job goes on the manager's overdue list.
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Thirty minutes on tenant job updates. We build its elf with you, live, and you keep it.