Tenant questions by text and email
Around 5 hours a week of the same tenant questions, off your desk. Rent, bins, parking and lease questions get a correct answer in minutes, from notes you approved.
Hours back
5
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
One answer bank per property
Rent details, bin days, parking, building rules and the common lease questions, written once and approved by you.
- 02
Questions answered in minutes
Texts, WhatsApp messages and emails get a reply from the answer bank, in your office's voice.
- 03
Checked against the tenancy
Questions about their own lease (end date, pets, rent amount) are answered from the tenancy record.
- 04
Everything else passed on
Repairs go to maintenance. Complaints, disputes and anything not in the answer bank go to the property manager with the thread attached.
- 05
Gaps filled each month
A short list of the questions it couldn't answer, so you add each one to the answer bank once.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
It only answers from what you've approved. Arrears, disputes, notices and anything legal go straight to a person, and it never agrees to a change in a lease.
What it's worth
What those hours add up to.
5 hours a week, over 46 working weeks, is 230 hours a year. At $50 an hour, that’s
$11,500
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Tenants ring and email about the same things every week: when rent is due, which bin goes out, where visitors park, whether they can get a dog. Each one pulls a property manager off something else, and after-hours questions wait until morning.
What we build
- One answer bank per property
- Questions answered in minutes
- Checked against the tenancy
- Everything else passed on
- Gaps filled each month
A month in
Most routine questions are answered before a property manager sees them, after-hours messages stop piling up for Monday, and the phone goes noticeably quieter.
FAQ
What if a tenant asks to break their lease?
A lease-break request is never answered automatically. The tenant is told their property manager will be in touch, and the message is passed on with the tenancy details.
Can owners see what tenants are asking about?
Yes, if you want them to. Repeat tenant questions about a property, like parking, noise or the lift, can go into the owner's monthly update.
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Bring this one to a free live build.
Thirty minutes on tenant questions by text and email. We build its elf with you, live, and you keep it.