Appointment confirmations and no-shows
Fewer wasted trips and empty slots. Every appointment is confirmed the day before, and every cancelled slot goes to someone who wants it.
Hours back
4
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Tomorrow's appointments read
Every booking for the next day, with the customer's contact details.
- 02
A confirmation text
The time, the address, and anything the customer needs to do first, like clearing access or keeping pets inside.
- 03
Cancellations freed up
A can't-make-it reply releases the slot and offers the customer new times.
- 04
Gaps offered to the waiting list
People who wanted an earlier slot get first dibs by text.
- 05
No-shows followed up
A same-day text with a link to rebook, and a note on the customer's record.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
Repeat no-shows and anyone who replies upset go to a person. If you charge cancellation fees, only your team applies them.
What it's worth
What those hours add up to.
4 hours a week, over 46 working weeks, is 184 hours a year. At $50 an hour, that’s
$9,200
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Someone rings tomorrow's customers to confirm, or nobody does. Locked doors and no-shows leave gaps in the day that someone on the waiting list would have snapped up.
What we build
- Tomorrow's appointments read
- A confirmation text
- Cancellations freed up
- Gaps offered to the waiting list
- No-shows followed up
A month in
Every appointment is confirmed the night before, cancelled slots get refilled from the waiting list, and the confirmation calls disappear from the office's afternoon.
FAQ
Is a text enough? A lot of our customers are older.
For most customers, yes, because most people read texts. Customers who'd rather get a call can be flagged, and the office rings them instead.
What about patient privacy for clinics?
Appointment texts give the time and place only, never the treatment. Clinical records stay in your clinic software.
More for scheduling & dispatch
See them all →Next step
Bring this one to a free live build.
Thirty minutes on appointment confirmations and no-shows. We build its elf with you, live, and you keep it.