After-hours emergency triage
Your on-call tech sleeps through the dripping tap and gets woken for the flooded kitchen.
Hours back
4
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
After-hours calls and messages answered
Callers get a text asking what's going on, with a few quick questions you choose, like whether water is still running or the heating is out.
- 02
Sorted against your emergency rules
You decide what counts: no heating below a set temperature, an active leak, no power. A gas smell gets your safety wording straight away.
- 03
On-call tech alerted for real emergencies
They get the address, the problem and any photos, with a one-tap way to ring the customer.
- 04
Everything else booked for the morning
The customer is told when the office will ring, and their enquiry is first in the queue.
- 05
A morning handover
The office sees what came in overnight, what was attended and what's waiting.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
Your on-call tech decides whether to go out. Anything involving gas, live electrics or someone's safety always gets your fixed safety message and a call from a person, never just a text.
What it's worth
What those hours add up to.
4 hours a week, over 46 working weeks, is 184 hours a year. At $50 an hour, that’s
$9,200
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
After hours, calls go to one tech's mobile or to an answering service that passes everything on. The on-call person spends the evening ringing back people whose problem could have waited, and still misses the odd real one.
What we build
- After-hours calls and messages answered
- Sorted against your emergency rules
- On-call tech alerted for real emergencies
- Everything else booked for the morning
- A morning handover
A month in
Real emergencies get a call back faster, and your on-call tech stops losing evenings to calls that could have waited until 8am.
FAQ
Is it safe to have a system sort emergency calls?
Yes, because after-hours triage sits beside your emergency line rather than replacing it. It sorts the calls and messages around that line. Anything it can't place with confidence goes to the on-call tech, so when in doubt it wakes someone up.
We use an answering service. Can after-hours triage work with it?
Yes. After-hours triage can read the messages your answering service sends and do the sorting and booking from there, or replace the service if you'd rather. We scope that in the written proposal.
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Thirty minutes on after-hours emergency triage. We build its elf with you, live, and you keep it.