Missed-call text-back
Stop losing jobs to the next firm on Google. Every caller you miss hears back from your number within a minute.
Hours back
3
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Missed calls caught
Any call that isn't answered, in hours or after, is picked up from your phone system.
- 02
A text within a minute
From your business number, saying sorry we missed you and asking what they need. It reads like the office wrote it.
- 03
The reply read and sorted
A burst pipe is flagged as urgent and sent to whoever's on call. A routine job goes into the booking queue with the details attached.
- 04
Voicemails written out
If they left a message, it's transcribed and added to the enquiry, so nobody has to listen to it twice.
- 05
Matched to the customer record
Existing customers are matched to their history, so the office knows who's calling before it rings back.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
Urgent jobs and anything that sounds like a complaint go to a person by phone. The text never promises an arrival time or a price.
What it's worth
What those hours add up to.
3 hours a week, over 46 working weeks, is 138 hours a year. At $50 an hour, that’s
$6,900
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
In a busy week the phone rings while the office is on another line and the techs are on jobs. Voicemails get checked at lunch. By then a lot of those callers have tried someone else.
What we build
- Missed calls caught
- A text within a minute
- The reply read and sorted
- Voicemails written out
- Matched to the customer record
A month in
Every missed caller hears back in under a minute instead of after lunch. Each week you see how many came in, how many replied and how many you booked, so you know what it's worth.
FAQ
Does missed-call text-back work with our phone system?
Very likely. Most business phone systems, not only Dialpad, can send missed-call alerts or let us read the call log. We check yours on the first call, before anything is quoted.
What if someone texts back at 2am?
A text at 2am gets a reply saying when the office opens, and the enquiry waits at the top of the morning queue. Real emergencies go to your after-hours line.
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Thirty minutes on missed-call text-back. We build its elf with you, live, and you keep it.