New enquiries turned into booked jobs
New enquiries answered in minutes, not hours. The right questions get asked and the customer picks a time from your real schedule.
Hours back
7
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Every channel in one queue
Website forms, the shared inbox and texts to your business number are read as they arrive.
- 02
Sorted by trade, urgency and area
A leak is told apart from a quote for a new hot water system, and addresses outside your area are caught. Emergencies skip the queue and go to a person.
- 03
Missing details asked for
A short reply asks only for what's missing: the address, a photo of the problem, the make of the unit, how to get in.
- 04
Customer and job created
The customer record and job request are set up with everything they sent. Nobody retypes a thing.
- 05
Times offered from the real schedule
The customer picks from two or three open slots that fit the job length and the right tech's skills, and the booking lands on the board.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
Emergencies, upset customers, commercial work and anything outside your area go straight to a person instead of getting an automatic reply.
What it's worth
What those hours add up to.
7 hours a week, over 46 working weeks, is 322 hours a year. At $50 an hour, that’s
$16,100
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Enquiries arrive by email, web form, text and voicemail. The office manager answers them between invoices and phone calls, often hours later, then goes back and forth for the address, a photo and a good time.
What we build
- Every channel in one queue
- Sorted by trade, urgency and area
- Missing details asked for
- Customer and job created
- Times offered from the real schedule
A month in
Enquiries get a reply in minutes instead of hours, and your office manager starts the day with a booked board instead of a full inbox.
What it won't do
It won't diagnose a fault or give a price by text. If someone asks how much it'll cost to fix their boiler, they're told a tech will confirm once they've seen it. If they push, the conversation goes to a person.
FAQ
Will customers know the reply isn't from a person?
The replies read like your office wrote them: short, in your words, from your business number and email, and specific to what the customer asked. Anything that needs a judgement call goes to your team.
Does enquiry booking handle phone calls too?
Phone calls still ring the office like they do now. Missed calls get picked up by the missed-call text-back, which feeds into the same booking queue as web forms, emails and texts.
Can it follow our booking rules?
Yes. Job lengths, which techs do which work, how far you'll travel and how much room you keep for emergencies all get set up during the build, so every booking fits your real schedule.
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Bring this one to a free live build.
Thirty minutes on new enquiries turned into booked jobs. We build its elf with you, live, and you keep it.