Returns and credit requests
Returns sorted in a day, not a week of emails. Each request is checked against the original order, approved to your rules, and credited once the goods are back.
Hours back
3
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Requests read from the inbox
Return and damage emails are matched to the customer's order and the lines they mention.
- 02
Checked against your rules
Inside the return window, wrong item picked, damaged in transit: each reason follows your rules, with photos asked for where you need them.
- 03
Return number and pickup
Approved returns get a return number and a carrier pickup, and the customer is told when to expect it.
- 04
Warehouse told what's coming
Goods-in gets the return number, the lines and the condition to expect.
- 05
Credit raised when it's back
Once the warehouse checks the goods in, a credit note is drafted against the original invoice.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
Anything outside your rules, over your set value or from a customer with repeat claims goes to a person. Every credit note is approved before it's sent.
What it's worth
What those hours add up to.
3 hours a week, over 46 working weeks, is 138 hours a year. At $50 an hour, that’s
$6,900
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
A customer emails that half the pallet was wrong or damaged. Someone finds the order, asks for photos, asks the warehouse, books a pickup, waits, then remembers to raise the credit. The customer rings three times in between.
What we build
- Requests read from the inbox
- Checked against your rules
- Return number and pickup
- Warehouse told what's coming
- Credit raised when it's back
A month in
Customers get a return number the same day, the warehouse knows what's coming back, and credits stop getting forgotten until the customer short-pays the next invoice.
FAQ
How are change-of-mind trade returns handled?
You set the rule for change-of-mind returns, like a restocking fee or no returns on cut lengths, and it's applied the same way every time.
Can it help claim from the carrier for damaged goods?
Yes. It gathers the photos, the consignment note and the delivery date into one damage claim pack for you to lodge with the carrier.
More for wholesale & distribution
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Bring this one to a free live build.
Thirty minutes on returns and credit requests. We build its elf with you, live, and you keep it.