"Where's my order" replies
About 6.5 hours a week back. Customers get a status answer in minutes, straight from the order record and tracking.
Hours back
6.5
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Status questions spotted in the inbox
Emails asking about an order are picked out from the rest, and the customer and order are identified from the PO number, order number or sender.
- 02
Order and shipment looked up
The order's status, what's been dispatched, what's on backorder, and the tracking numbers are pulled from your system.
- 03
Live tracking checked
Courier tracking is checked for the latest scan and delivery estimate.
- 04
A reply drafted or sent
A short answer with the status, tracking link and expected date. Routine replies can send on their own once you're happy with them.
- 05
Problems sent to a person
A delivery marked damaged, no scan for three days, or an angry customer goes to customer service with the facts already gathered.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
Anything involving a credit, a claim or a complaint goes to customer service. Only plain status answers send automatically.
What it's worth
What those hours add up to.
6.5 hours a week, over 46 working weeks, is 299 hours a year. At $50 an hour, that’s
$14,950
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Customer service reads each email, finds the order, checks whether it's picked or dispatched, looks up the tracking number on the courier's site, and writes back. It's most of someone's morning.
What we build
- Status questions spotted in the inbox
- Order and shipment looked up
- Live tracking checked
- A reply drafted or sent
- Problems sent to a person
A month in
Customers get an answer the same morning they ask, about 6.5 hours a week of lookups goes, and customer service spends its time on the orders that actually went wrong.
FAQ
Will automatic order status replies promise delivery dates we can't keep?
No. An order status reply only repeats dates from your system or the courier, and if there's no confirmed date it says so and a person follows up.
Can we review order status replies before they send?
Yes. Most distributors start with every order status reply as a draft, then switch routine ones to automatic after a few weeks.
More for wholesale & distribution
See them all →Next step
Bring this one to a free live build.
Thirty minutes on "where's my order" replies. We build its elf with you, live, and you keep it.