Booking and event enquiries
Win the events you used to lose to the venue that answered first. Every enquiry gets a proper reply within the hour, even mid-service.
Hours back
7
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Enquiries read as they arrive
Emails, web forms and messages are read and sorted into table bookings, group bookings, events and room enquiries.
- 02
Availability checked
The date and party size are checked against your diary or booking system, so the reply says what's actually possible.
- 03
A reply with the right information
Standard bookings are confirmed. Bigger enquiries get your menus or packages, the minimum spend, and the two or three questions you need answered to quote.
- 04
Every lead logged
Event and group enquiries go into a simple pipeline with the date, numbers, budget and where the conversation is up to.
- 05
Follow-ups that don't depend on memory
Enquiries that go quiet get a friendly follow-up after a few days, and a last one before the date is released.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
A manager approves anything outside standard bookings: exclusive hire, discounts, special menus, or dates you're holding for someone else.
What it's worth
What those hours add up to.
7 hours a week, over 46 working weeks, is 322 hours a year. At $50 an hour, that’s
$16,100
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Enquiries pile up in the inbox and the website form during service. A manager answers them the next day, often asking for details the customer already gave. Some never get a reply, and nobody follows up the ones that went quiet.
What we build
- Enquiries read as they arrive
- Availability checked
- A reply with the right information
- Every lead logged
- Follow-ups that don't depend on memory
A month in
Replies go out in under an hour instead of the next afternoon, so you're in the running while the customer is still deciding. No lead dies in the inbox.
Speed wins events
People planning a birthday dinner or a wedding usually send the same enquiry to three or four places. The venue that replies first, with clear information and a sensible next step, is the one they come and see.
The build doesn't replace your events manager. It gets the first reply out and the details collected, so the manager's first call is about the event, not the basics.
FAQ
Can it hold an event date for someone?
Yes, if your process allows: it can pencil in a provisional hold for a set number of days. Confirming the booking still needs a deposit or a manager's yes.
What if the venue is already full on the date asked for?
The reply says so politely and offers the nearest dates you have free, or adds the guest to a waiting list if you keep one.
More for hospitality
See them all →Next step
Bring this one to a free live build.
Thirty minutes on booking and event enquiries. We build its elf with you, live, and you keep it.