AI for Hospitality
AI for Hospitality gives a typical venue around 23 manager hours a week back: event enquiries get a proper answer within the hour, even mid-service, guests' questions are handled before they ring, review replies are drafted, and supplier orders go out on time.
Free · 30 minutes · Yours to keep
MerrinInbox Elf
Around 6 hours a week back.
Sound familiar?
It's all up onthe office wall.
The same four headaches, pinned up every week and never quite sorted.
Enquiries land when nobody can answer
Group bookings, weddings and private-dining requests come in by email and web form during service, and get a reply the next afternoon. By then the customer has booked the place that answered first.
The same guest questions, every day
Parking, early check-in, dietary needs, dogs, what time the kitchen closes. Each one is quick on its own. Together they fill a reservations inbox.
Ordering on a Sunday night
The head chef or manager counts stock after close and emails orders to five suppliers, then checks deliveries against invoices by hand on Tuesday.
The rota never holds
Sick calls, swaps and last-minute cover mean a manager spends the morning texting staff one by one, then fixing the rota so the next shift knows who's in.
The automations
21 automations we buildfor Hospitality.
Click any one to read exactly how it works: the steps, the software it runs in, and where you sign off. There's enough on each page to build it yourself, or we build it with you.
And 18 more, biggest saving first
- Supplier ordering and invoice checks3.5 hrs a week
- Private-dining and event proposals3 hrs a week
- Staff rota changes and cover3 hrs a week
- Daily trading summary3 hrs a week
- Event final numbers and dietaries3 hrs a week
- Google review requests and replies3 hrs a week
- Bank reconciliation prep3 hrs a week
- Review responses2.5 hrs a week
- Shift handover brief2 hrs a week
- Maintenance and housekeeping requests2 hrs a week
- Post-stay thank-yous and return visits2 hrs a week
- Complaint spotting and escalation2 hrs a week
- Google Business Profile updates2 hrs a week
- Daily checklists and safety sign-offs2 hrs a week
- Leave requests and the time-off calendar1 hr a week
- Seasonal offers and new service launches3 hrs a month
- Job ads in your own words2 hrs per role
- Talent pool from past applicants4 hrs per hire
Hours back are typical, not promised. Yours get worked out on the call.
What it's worth
$54,050
a year back in the business, typically
23.5 hours a weekoff your desk.
In a typical week these jobs take 32 hours. Your elves take 23.5 of them. Here's the sum, shown in full, at a modest $50 an hour.
- Booking and event enquiries7$16,100
- Guest pre-arrival questions4.5$10,350
- Private-dining and event proposals3$6,900
- Supplier ordering and invoice checks3.5$8,050
- Rota changes and finding cover3$6,900
- Review replies2.5$5,750
23.5 hours back a week × 46 working weeks × $50 an hour
- 1 hr
- to answer an event enquiry, even mid-service
- Same day
- proposal out after an enquiry, deposit link attached
- 1-2 wks
- from yes to running, with us watching it
Typical figures, not a promise. Your free live build gives you your own.
You sign off
Supervised first.Hands-off only where you say.
Your elves draft, sort, chase and remind. Anything that can't be undone, or that speaks for the business, waits for your OK.
- 01
The first few weeks
Supervised
Every draft waits for your OK before it goes anywhere.
- 02
Once you trust it
Routine ones go out
Only the kinds you pick go out on their own. The rest still wait.
- 03
From then on
Check-ups
We look after your elves and adjust them as the business changes.
At every stage
It won't be perfect. That's why a person sees anything that matters.
Booking and event enquiries
A manager approves anything outside standard bookings: exclusive hire, discounts, special menus, or dates you're holding for someone else.
Common-question replies by email, text and web chat
For the first few weeks every reply waits for approval.
Your software
Keep the software you pay for.Your elves work inside it.
Every job on this page runs inside software you already use. Your team keeps working the way it does now.
The number on each is how many of the 21 jobs on this page run in it.
Using something else? We build into that instead. See all the software we work with.
Your business
- 18Gmail
- 7Outlook
- 8WhatsApp
- 15Google Sheets
- 5Google Calendar
- 3HubSpot
- 2Stripe
- 2Square
How it starts
See it working before you pay a cent.
It starts with a free 30-minute call. We build one real thing with you, on your own work, so you see exactly what this does. If there's more worth doing, you get a plan and a price in writing.
01 · 30 minutes
Free live build
Bring one job, say booking and event enquiries. We build it with you on the call. It's yours, whatever you decide.
02 · In writing
Your plan
What we'd build next, the hours it should save each week and the price, in writing.
03 · Built for you
We build it
Around how your business already works, inside your software. You sign off before anything goes live.
04 · Your call
Hand over or keep improving
Take it over with video guides for everything, or keep us on monthly to improve it and build what's next.
- What does AI for a hotel or restaurant cost, and how long does it take?
- A first hospitality build is usually running in one to two weeks. The price is in a written proposal within 48 hours of the free call, based on how many jobs we take on and which systems are involved. We supervise it at first, then hand it over or keep improving it.
Free, 30 minutes, and what we build is yours.
Already know what you need? Ask about a one-off build or a retainer.
By department
The rest of the businessgets its hours back too.
Each page is one part of the business, with the jobs we build for it.
FAQ
What owners ask us first.
Something we haven't covered? Ask it on the call.
Will guests know they're talking to a computer?
The messages never pretend to be a named member of staff. They come from your venue's own address and number, in your house style, a guest can always reply to reach a person, and anything sensitive goes straight to the team.
Can hospitality AI confirm bookings or quote prices?
Yes, within limits. It confirms standard bookings against your live availability and quotes prices from your published menus and packages. Group rates, exclusive hire, discounts and anything off-menu are always approved by a manager first.
Will it work with OpenTable, Resy, SevenRooms or our hotel PMS?
Usually, yes. We build around the booking system you already have, and most can either connect or share availability and booking lists. We check yours on the free call before you pay anything, and if a system can't be reached, we'll tell you.
How does hospitality AI handle allergies and accessibility requests?
It records allergy and accessibility requests and passes them to the kitchen or front desk, where a person confirms them. The system never tells a guest a dish is safe for their allergy or that a room meets an access need.
Is guest data safe?
Yes. The build runs on accounts in your business's name and only sees the booking and contact details each job needs. Card details stay in your payment system, and the handover pack lists every permission so you can switch any of them off.
What does AI for a hotel or restaurant cost, and how long does it take?
A first hospitality build is usually running in one to two weeks. The price is in a written proposal within 48 hours of the free call, based on how many jobs we take on and which systems are involved. We supervise it at first, then hand it over or keep improving it.
Next step
Take one job off your desk this week.
Every week you wait is another week of the same jobs done by hand. Book a free 30-minute live build and leave with your first elf working.