Guest pre-arrival questions
Fewer calls to reservations, and no more surprises on the night. Routine questions get a quick answer and special requests reach the team before guests arrive.
Hours back
4
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
A house guide it answers from
Your parking, check-in times, dog policy, kitchen hours, menus and local tips, written once and kept somewhere you can edit.
- 02
A pre-arrival message
A few days before the stay or booking, guests get a short message with the essentials and an invitation to tell you about anything special.
- 03
Routine questions answered
Questions the house guide covers get a reply in your voice. If the guide doesn't cover it, the question goes to a person.
- 04
Special requests logged for the shift
Allergies, celebrations, accessibility needs and late arrivals are recorded against the booking and show up on the team's daily list.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
Allergy and accessibility questions are confirmed by a person, never answered by the system. Refunds, complaints and safety issues go straight to a manager.
What it's worth
What those hours add up to.
4 hours a week, over 46 working weeks, is 184 hours a year. At $50 an hour, that’s
$9,200
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Reservations answers the same questions all day by phone, email and WhatsApp. Special requests, like a cot in the room or a birthday cake, go in a note the evening shift may never see.
What we build
- A house guide it answers from
- A pre-arrival message
- Routine questions answered
- Special requests logged for the shift
A month in
Around 4 hours a week of routine questions come off reservations, and every shift walks in knowing who has a birthday, an allergy or a late check-in.
Where the system stops
Answering 'is there parking?' from a house guide is safe. Answering 'is the risotto safe for a nut allergy?' is not a call a system should make on its own, so it doesn't. It records the allergy, tells the guest the kitchen will confirm, and makes sure the kitchen sees it.
Same goes for accessibility, refunds and anything that sounds like a complaint. The guest gets a quick acknowledgement, and a person takes it from there.
FAQ
Can it answer guest questions on WhatsApp?
Yes, through a WhatsApp Business account in your venue's name. It can also answer guest questions by email and through your website form.
What if our venue information changes?
Edit the house guide and every guest answer from then on uses the new version. The handover pack shows exactly where the house guide lives.
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Bring this one to a free live build.
Thirty minutes on guest pre-arrival questions. We build its elf with you, live, and you keep it.