Review responses
Every review answered within a day or two, without the late nights. Replies are drafted in your voice and the patterns land in your inbox each week.
Hours back
2.5
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
New reviews collected daily
Reviews from the sites you're listed on are gathered in one place, with the star rating and the date.
- 02
A reply drafted in your voice
Each review gets a draft that responds to what the guest actually said, not a stock thank-you.
- 03
Serious complaints flagged
Mentions of illness, safety, discrimination or a staff member by name go to the manager straight away, with no draft reply.
- 04
A weekly summary of what guests mention
Recurring praise and complaints grouped by area (rooms, food, service, noise), so the team can fix what keeps coming up.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
A manager reads and posts every public reply. Complaints about illness, safety or named staff are handled personally.
What it's worth
What those hours add up to.
2.5 hours a week, over 46 working weeks, is 115 hours a year. At $50 an hour, that’s
$5,750
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
The owner or general manager reads reviews late at night and replies when they find the energy. Good reviews go unanswered for weeks. The same complaint about slow breakfast turns up five times before anyone connects them.
What we build
- New reviews collected daily
- A reply drafted in your voice
- Serious complaints flagged
- A weekly summary of what guests mention
A month in
Review replies drop from around 3 hours a week to half an hour, and scattered complaints become a short fix list every Monday.
FAQ
Why doesn't it post review replies itself?
Because a public reply speaks for your business. Drafting saves the time, and a quick read by a manager before posting keeps the judgement where it belongs.
Can it ask happy guests for reviews too?
Yes. A thank-you after checkout or the meal can include a review link, and any guest who replies unhappy goes to a manager instead.
More for hospitality
See them all →Next step
Bring this one to a free live build.
Thirty minutes on review responses. We build its elf with you, live, and you keep it.