Post-stay thank-yous and return visits
More guests come back, and more of them book direct. Each one gets a proper thank-you, then a nudge before the birthday or the same weekend next year.
Hours back
2
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
A tidy guest list
Guests who agreed to hear from you, with what they came for and when.
- 02
A thank-you the next day
A short personal note that mentions the occasion if there was one, with a link to leave a review.
- 03
A nudge before the date comes round
Birthdays, anniversaries and annual events get an invitation a few weeks ahead, with a direct booking link.
- 04
Quiet-week offers
A short email to past guests when you've got rooms or tables to fill, drafted for you to approve.
- 05
Replies go to a person
Anyone who replies with a booking question or a complaint goes straight to the team.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
You approve every offer before it goes out, and only guests who agreed to hear from you are contacted.
What it's worth
What those hours add up to.
2 hours a week, over 46 working weeks, is 92 hours a year. At $50 an hour, that’s
$4,600
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Guests leave happy and you never hear from them again, unless a booking site emails them first. Last March's birthday table books somewhere else this year because nobody thought to ask.
What we build
- A tidy guest list
- A thank-you the next day
- A nudge before the date comes round
- Quiet-week offers
- Replies go to a person
A month in
Every guest gets thanked, and more of the birthday and anniversary crowd come back to you direct, without a booking site taking its cut.
FAQ
Will thank-you messages spam our guests?
No. Guests get a thank-you, one nudge a year and the odd offer you've approved, and anyone can opt out with one reply.
Does it work for guests who booked through a booking site?
Only where the guest gave you their details and agreed to hear from you. We set up that consent properly from day one.
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Thirty minutes on post-stay thank-yous and return visits. We build its elf with you, live, and you keep it.