Maintenance and housekeeping requests
The dripping shower gets fixed this week, not mentioned at three handovers. Staff report it by message, and it's logged, assigned and chased until it's done.
Hours back
2
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
Faults reported by message
Staff send a quick message or photo in the group they already use. No new app.
- 02
Logged and sorted
Each one becomes a job on one list, marked urgent (food safety, guest rooms, anything unsafe) or routine.
- 03
Sent to the right person
Small jobs go to your handyperson. Bigger ones go to your usual contractor with the photo attached.
- 04
Housekeeping kept in the loop
Rooms waiting on a repair are marked out of order, and housekeeping hears the moment they're back.
- 05
Chased until it's closed
Open jobs get a reminder after two days. The weekly list shows what's still open and for how long.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
A manager approves any call-out over your set amount, and anything involving gas, electrics or food safety goes to them straight away.
What it's worth
What those hours add up to.
2 hours a week, over 46 working weeks, is 92 hours a year. At $50 an hour, that’s
$4,600
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Someone tells a manager the cool room is running warm or room 6's shower is dripping. The manager means to call the contractor. It comes up again at the next handover, and again when a guest complains.
What we build
- Faults reported by message
- Logged and sorted
- Sent to the right person
- Housekeeping kept in the loop
- Chased until it's closed
A month in
Every fault sits on one list with a name against it, rooms don't stay out of order for days, and guests stop being the ones who report the same problem twice.
FAQ
We're a restaurant, not a hotel. Is it still useful?
Yes. For a restaurant, swap rooms for equipment: fridges, the dishwasher, the extraction fan. Faults are logged and chased the same way.
Do contractors need to log in to anything?
No. Contractors reply to the email, and the maintenance job updates.
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Bring this one to a free live build.
Thirty minutes on maintenance and housekeeping requests. We build its elf with you, live, and you keep it.