Shift handover brief
Guests stop having to repeat themselves. Each incoming shift gets one short brief: who's arriving, what's on, and what's still open.
Hours back
2
hours a week back, typically
How it runs
What we build, step by step.
This is the usual shape. Yours gets built around how your team actually does the job.
- 01
The day's bookings and events
Arrivals, departures, big tables and events are pulled together from your diary and booking system.
- 02
Special requests and open issues
Allergies, celebrations, late arrivals and any guest issue still open from the last shift are added, most urgent at the top.
- 03
A short brief before each shift
Sent to the incoming team half an hour before they start, on whatever they already use.
- 04
Handover notes written back
The outgoing manager adds a line or two by message, and it carries into the next brief.
Shown with software we see a lot. If your team uses something else, we build it into that instead.
Built for your business
Same job, different business. We build yours.
Two firms in the same trade rarely run a job the same way. Different software, different steps, different people signing off. We build it for your business, around how your team actually does the job.
Your steps
Built around the order your team already works in, odd exceptions included.
Your software
Runs inside the tools you already pay for, set up the way you use them.
Your rules
Your wording, your limits, your sign-offs. Nothing generic goes out in your name.
You sign off
Your team keeps the final say.
The duty manager reads the brief at the start of the shift and owns any open safety or guest issue on it.
What it's worth
What those hours add up to.
2 hours a week, over 46 working weeks, is 92 hours a year. At $50 an hour, that’s
$4,600
back in the business, every year.
Typical, not promised.
Before and after
The job, before and after.
How it runs today
Handover is a quick chat and a scribbled note. The afternoon team doesn't hear that room 12 complained about the heating or that table 4 has a nut allergy until the guest brings it up again.
What we build
- The day's bookings and events
- Special requests and open issues
- A short brief before each shift
- Handover notes written back
A month in
Every shift starts from the same two-minute read, so allergies and complaints carry over instead of getting lost between teams.
FAQ
How long is a shift handover brief?
Short enough to read in two minutes. The handover brief lists what needs doing on the shift, not everything that happened.
Can the kitchen and front of house get different briefs?
Yes. The kitchen can get covers and allergies, and front of house can get arrivals and special requests.
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Bring this one to a free live build.
Thirty minutes on shift handover brief. We build its elf with you, live, and you keep it.